&   Executive Summary

&   Introduction

&   Data Sources and Methodology

&   Master Plan Goals

&   ITS Initiatives

·        Excellence in Learning and Teaching

Initiative 1A: Distributed Learning and Teaching

Initiative 1B: Centers for Instructional Technology Development

Initiative 1C: Multimedia Repositories

Initiative 1D: Library Resources

·        Quality of the Student Experience

Initiative 2A: Student Friendly Services

·        Administrative Productivity and Quality

Initiative 3A: Common Management Systems

Initiative 3B: Streamlining Information Technology Delivery

·        Personal Productivity

Initiative 4A: Baseline User Hardware, Software Access, Training & Support

Initiative 4B: Access Infrastructure

&   Conclusion

&   Appendices

Appendix A: CSU Information Technology Data Collection Calendar (excel)

Appendix B: Technology Standards and Guidelines

Appendix C: Executive Summary-Summer 2002 Staff Technology Survey

Appendix C.1: Summer 2002 Staff Technology Survey Responses

Appendix D: Executive Summary-Spring 2002 Faculty Technology Survey

Appendix D.1: Spring 2002 Faculty Technology Survey Responses