&   Executive Summary

&   Introduction

&   Data Sources and Methodology

&   Master Plan Goals

&   ITS Initiatives

·        Excellence in Learning and Teaching

Initiative 1A: Distributed Learning and Teaching

Initiative 1B: Centers for Instructional Technology Development

Initiative 1C: Multimedia Repositories

Initiative 1D: Library Resources

·        Quality of the Student Experience

Initiative 2A: Student Friendly Services

·        Administrative Productivity and Quality

Initiative 3A: Common Management Systems

Initiative 3B: Streamlining Information Technology Delivery

·        Personal Productivity

Initiative 4A: Baseline User Hardware, Software Access, Training & Support

Initiative 4B: Access Infrastructure

&   Conclusion

&   Appendices

Appendix A: Calendar of Data Collection Activities Through 2008 (excel)

Appendix B: Minimum Baseline Infrastructure Standards

Appendix C: 1998-2001 Workstation Hardware and Software Standards

Appendix D: Executive Summary-Summer 2000 Biennial Staff Technology Survey

Appendix E: Executive Summary-Fall 2000 Biennial Faculty Technology Survey

Appendix F: Executive Summary-Spring 2001 Biennial Student Technology Survey