CSU Annual Campus Technology Survey
Clarifications - Fiscal Year 2006/2007

Support faculty involvement (#1)

Information about faculty use of technology-mediated resources in connection with their teaching is collected in the biennial faculty survey. This survey seeks information about redirection of campus resources (or acquisition of new resources) for the purpose of enabling faculty to engage in the creation (including field testing) of such materials. Creation or production of materials in the intended sense will normally require faculty access to some combination of technical assistance, specialized facilities, equipment and application development tools, specialized training, and/or redirection of a portion of the instructional assignment for a specified period. Requiring students to use email or to access Web pages to complete course assignments, for example, does not qualify as "faculty involvement" for purposes of this survey. Personnel years are the principal indicator of campus support. In calculating dollar mounts for this survey do not include imputed costs for administrative or infrastructure services that are necessary, but indirectly related to carrying out relevant activities. 

Technology-mediated instructional or learning materials (#1)

For purposes of this survey, "technology-mediated instructional or learning materials" means any instance of the use of computer- or network-based technology to communicate, or to facilitate the acquisition or demonstration of, knowledge or skills associated with an academic program. Examples range from the use of computer-based presentations in classrooms to individual student involvement in research employing sophisticated computer-based simulations; from the required use of e-mail or electronic retrieval of course-related information resources (from a library, online data repository, the World Wide Web, etc.) to participation in courses via the Internet, or televised instruction via satellite or other medium.

incorporation in their classes of an asynchronous (online) learning component (B2d1)

The practice of substituting some form of asynchronous, or online, learning for a face-to-face meeting in a classroom is increasingly common. Where such activities are regularly scheduled for an entire term, the instructional space thus vacated can be reassigned for use by other classes. The purpose of the survey question is to find out what CSU campuses are doing to encourage faculty who employ such "hybrid" instructional modalities to do so in a way that permits the campus to plan alternative use of unoccupied rooms.

Automated means (#3)

This refers to the ability for regular patrons (e.g., enrolled students, university faculty or staff) to request library resources from other libraries without the assistance of a desk clerk or other personnel.

Resource Sharing System (RSS) (#3)

The RSS patron-initiated borrowing system, a component of the UIAS (Pharos) system, enables automated processing of end-user submitted requests for materials available from sources outside the local library. More information is available at http://uias.calstate.edu/UIAS.shtml.

computers did the university provide (#6.1a)

Only computer workstations (desktop and laptop computers) purchased and supported by the institution should be counted in responding to questions in Section 6. The decision of whether to include in the current report computers purchased during the 2006/2007 fiscal year, but not yet placed in service, is up to the campus. Differences in campus asset management practices preclude a single inventory standard across all campuses. For this survey, it is important that campuses be consistent from year to year in how this information is reported.

Full-time Faculty (#6.1a1)

Following are head counts and full-time equivalency positions for full-time faculty as reported in the CIM data warehouse data of 10/31/2006 (Office of the Chancellor, Human Resources).

Full-Time Faculty - Fall 2006

Part-time Faculty (#6.1a2)

Following are head counts and full-time equivalency positions for part-time faculty as reported in the CIM data warehouse data of 10/31/2006 (Office of the Chancellor, Human Resources).

Part-Time Faculty - Fall 2006

ITS-TII baseline hardware and software standards (#6.1b,e)

A workstation and its software will be considered current, and therefore meeting standards, if the purchase date is later than 3 years pior to the end of the reporting period for this survey. That is, for the period under review, FY 2006/2007 which ends on June 30, 2007, hardware and software are current and meet standards if they were purchased in FY 2002/2003 or later.

Staff/Administrators (#6.1c,d)

Following are head counts and full-time equivalency positions for full- and part-time staff-administrators as reported in the CIM data warehouse data of 10/31/2006 (Office of the Chancellor, Human Resources).

Staff/Administrators - Fall 2006

Generally accessible to students (#6.2g)

Include all computer workstations to which students have general access, regardless of organizational ownership; e.g., workstations in university or college/school general purpose computer labs, dual-use classrooms or labs, dormitories or other public spaces. Exclude for purposes of this survey dedicated computer labs intended to support specific instructional, search or research activities; e.g., foreign language or mathematics labs, library information system, etc.

classrooms are permanently equipped (#6.2j)

The intent of this item is to track the number of available "smart classrooms;" i.e., those that are equipped with screen/monitor(s), projector, network connections for voice, video and data and a computer workstation or provision for attaching a laptop.

Listed below are the instructional space counts used in computing the ratio of "smart" to conventional classrooms for each campus. For purposes of this report, only permanent facilities on main campuses are included; off-campus centers and instructional spaces classified as "temporary" are excluded.

Permanent, Main-Campus Instructional Spaces By Type* Campus 0001 0002 0004 0005 TOTAL Bakersfield 52   7   2   0   61   Channel Islands 31   3   0   0   34   Chico 116   0   0   0   116   Dominguez Hills 94   12   0   0   106   East Bay 89   3   7   0   99   Fresno 144   20   9   0   173   Fullerton 178   19   9   0   203   Humboldt 57   10   3   0   70   Long Beach 181   4   12   0   197   Los Angeles 153   18   12   0   183   Maritime Academy 13   2   0   0   15   Monterey Bay 24   2   2   0   28   Northridge 195   11   15   0   221   Pomona 147   5   0   0   152   Sacramento 167   18   24   0   209   San Bernardino 108   13   27   1   149   San Diego 184   16   1   0   201   San Francisco 162   15   17   0   194   San Jose 162   0   9   0   171   San Luis Obispo 129   13   0   0   142   San Marcos 70   13   0   0   83   Sonoma 49   5   12   0   66   Stanislaus 49   15   1   0   65

Source: CSU Space and Facilities Database, March 2007 *Space type code: 0001: lecture; 0002: lecture service; 0004: seminar; 0005: seminar service

defined currency standards for servers (#6.3m1)

The server refresh cycle is 3 years so currency means that a server is less than 3 years old.

"baseline" end-user training (#7.0)

"Baseline" end-user training focuses on basic computer skills, personal productivity software applications and information systems in common use on the campus.

professional development for IT professionals (#7.1)

Maintenance and operation of the technology infrastructure is dependent on the knowledge and effectiveness of IT professionals. Professional development activities related to baseline technology support services are, therefore, an integral component the technology infrastructure.

IT courses (#7d)

Only completed courses specifically related to the knowledge and skills required of professional IT staff should be included in this survey, whether taken on campus or elsewhere.

baseline technical support (#8)

For purposes of this survey, questions about technical support apply to service for university-provided computer equipment and software, and to network access and commonly used applications. Equipment and applications used for special purposes (e.g., engineering) are above baseline and therefore beyond the scope of this survey.

Level 1 Support (#8.1)

Level 1 support is basic assistance for end users. Technical assistants who provide Level 1 support are normally skilled, but not highly trained employees. Their responsibilities typically include: general user assistance, basic trouble shooting, priority assignment, problem tracking and status reporting. When required, Level 1 assistants refer problems or requests to Level 2 support.

centrally or non-centrally (#8.1 - 8.3)

This survey seeks information about the level of support services available to all or most university employees. The question does not solicit data about whether these services are provided centrally by a single IT department, non-centrally by more than one campus division, or a combination of both.  

Level 2 technical support (#8.4)

Level 2 support typically takes place at local campus help desks, repair depots or other appropriate on-site locations and might be provided through campus IT professional staff or contractors. This support includes workstation trouble shooting and coordination with level-three service providers. (ITS-TII Status & Directions, Section IV, p. 9)

Level 3 technical support (#8.5)

Level 3 support requires a very high level of expertise as might be provided by professional technicians or personnel from the vendors of the relevant products or technologies. (ITS-TII Status & Directions, Section IV, p. 9)

high speed connection(#9)

To qualify as "high speed," a workstation must have a switched (not shared), 100 Mbps (or faster) connection to the campus backbone.

Baseline workstation hardware (#10)

"Baseline" workstation hardware includes computers and peripherals (printers, external drives, scanners, etc.) provided to faculty, staff and administrators to enable them to perform the work assigned to them. It also includes computers and peripherals made generally accessible to students.

Service level standards/metrics (#10, #11)

Service level standards/metrics are performance measures defined in formal agreements (e.g., contracts) between a service provider (e.g., campus IT department) and service recipients. 

Baseline workstation software (#11)

"Baseline" software includes operating system and commonly used personal productivity application software installed on workstations for faculty, staff and administrators and on computers generally accessible to students. 

campuswide coordinated process (#12)

"Coordinated process" means that consultation, decision making and implementation are centrally managed for the entire campus.

access restricted (#13.h)

Some form of authentication (e.g., password, IP recognition or media access control) is required in order to gain wireless connectivity to the campus network.

network outlets (#14.1 & 14.2)

An "outlet" is a single jack or live receptacle, usually mounted on a faceplate, which provides a connection to the network for a single computer. One faceplate may contain more than one outlet.

campus entitlement (#14.1)

Calculation of the initial campus network outlet entitlements (individual jacks) is based on the preliminary engineering design for the Technology Infrastructure Initiative upgrade for each campus under the provisions of the Minimum Baseline Infrastructure Standards (MB). Additions to the initial entitlements are made when new building construction is approved through the CSU Capital Outlay Program. The latest edition of the CSU Telecommunications Infrastructure Planning (TIP) Guidelines defines the baseline quantitative and qualitative standards for network provisioning of new construction. (See table below.)

IN RESPONSE TO QUESTION B14.1, REPORT ONLY OUTLETS ADDED AS A RESULT OF NEW BUILDING CONSTRUCTION APPROVED IN THE CSU CAPITAL OUTLAY PROGRAM BETWEEN 1 JULY 2006 AND 30 JUNE 2007.

current CSU performance standards (#14.2)

To meet current CSU network performance standards, both the cable infrastructure and the network electronics must be capable of dependably delivering at least 100 Mbps bandwidth. The 100Mbps standard is subject to periodic review and recommendations by the Information Technology Advisory Committee. (See table below.)

Campus Outlet Entitlements as of 30 June 2006

adaptive computer workstations (#15a2)

Workstations that have been modified or specifically engineered, either through hardware or software to meet the needs of persons with audio, visual or kinesthetic disabilities.

students with disabilities who were eligible to use adaptive technology (#15b1)

Eligibility for assistive technology is determined by the presence of a documented disability that results in functional limitations that can be alleviated with specialized software or hardware. Determination of eligibility is made by the campus Disability Services office.

learning objects (#15f6)

Any digital resource that can be reused to support learning.

help (#17b 1-9)

Assistance provided directly to end-user in response to specific requests.

components of the baseline technology infrastructure (C1)

"Baseline" technology infrastructure capabilities and resources include the following components:

centralized, decentralized or shared (C1)

"Centralized" means that decisions are made by a central IT department.

"Decentralized" means that decisions are made by organizational units other than the central IT department (e.g., division, college/school, department).

"Shared" means that local decisions are subject to coordination with, and/or concurrence of the central IT department.